Frequently Asked Questions for Tenants
Renting a property can involve a lot of questions, especially if you’re moving to a new area or renting for the first time. We’ve answered some of the questions tenants commonly ask when renting through Boulevard Lettings & Estates.
If you have a question that isn’t covered below, our team is happy to help.
How do I find a property to rent with Boulevard Lettings & Estates?
View our available properties online and contact us about any property you are interested in. We will explain the viewing and application process.
What documents do I need to rent a property?
You may be asked to provide identification, proof of address, evidence of income/employment and information required for Right to Rent and referencing checks.
What is the referencing process?
Referencing helps establish whether an applicant is suitable for the property. It may include identity, affordability, employment, previous rental history and Right to Rent checks.
How long does referencing take?
The timescale can vary depending on how quickly information and documents are provided and how quickly third parties respond.
What income requirements do you have?
Affordability requirements can vary depending on the property and tenancy. We will explain the relevant criteria before you apply.
Can I rent if I receive benefits or Universal Credit?
You can apply to rent a property. The application will be assessed according to the applicable affordability, referencing and legal requirements.
Can I rent if I have a guarantor?
A guarantor may be considered where appropriate, subject to the property’s requirements and the guarantor meeting the relevant criteria.
How much deposit will I need?
The deposit will depend on the property and tenancy and will be subject to the applicable legal requirements.
How is my tenancy deposit protected?
Where a tenancy deposit is required, it will be handled and protected in accordance with the applicable tenancy deposit legislation and scheme requirements.
How much rent do I need to pay before moving in?
The amount required before moving in will be explained to you before the tenancy starts and will comply with the applicable legal requirements.
What happens after my application is approved?
We will explain the next steps, including the tenancy paperwork, payments, move-in arrangements and key collection.
How do I report a maintenance issue?
If your property is managed by Boulevard Lettings & Estates, contact us using the designated maintenance reporting method provided to you.
Who is responsible for repairs?
For emergencies, follow the emergency instructions provided with your tenancy information. If there is an immediate risk to life or safety, contact the appropriate emergency service.
Can I decorate the property?
You should not make alterations or significant changes to the property without obtaining the required permission. Check your tenancy agreement or contact us first.
Can I have pets?
Yes, you can request permission to keep a pet. Under the Renters’ Rights Act, requests must be made in writing and will be considered on their individual merits — we cannot unreasonably refuse. We’ll respond in writing within 28 days of your request (we may ask for more details about the pet, which can extend this slightly). Please don’t bring a pet into the property until you’ve received our written agreement.
Can someone else move into the property?
You should contact us before allowing another person to move into the property. The tenancy agreement and applicable legal requirements will determine what is permitted.
Can I sublet the property?
Subletting is not permitted unless you have the appropriate permission and it is allowed under your tenancy arrangements.
What should I do if I am struggling to pay my rent?
Contact us as soon as possible. Early communication gives us the opportunity to understand the situation and discuss the appropriate next steps.
How do I give notice to leave?
Your notice requirements depend on your tenancy and the law that applies at the time. Contact us before making arrangements to leave so we can explain the correct process.
What happens when my tenancy comes to an end?
We will explain the move-out process, including notice, cleaning, returning keys, the check-out inspection and deposit arrangements where applicable.
What is a check-out inspection?
A check-out inspection assesses the property’s condition at the end of the tenancy and compares it with the relevant inventory and check-in information.
When will my deposit be returned?
Deposit return times can depend on the check-out process, any agreed deductions and the applicable deposit protection scheme procedures.
What happens if there is a dispute about my deposit?
If an agreement cannot be reached about proposed deductions, the relevant deposit protection scheme’s dispute resolution process may be available.
Who should I contact if I have a problem with my landlord?
If Boulevard Lettings & Estates manages your property, contact us and we will assist with matters within our role as managing agent.
What are my responsibilities as a tenant?
Your responsibilities are set out in your tenancy agreement and applicable law. They generally include paying rent when due, looking after the property, reporting repairs promptly and allowing reasonable access when required.
What are my landlord’s responsibilities?
Landlord responsibilities depend on the property and tenancy but can include maintaining certain aspects of the property, meeting applicable safety requirements and complying with relevant housing legislation.
Can I request a rent statement?
If your tenancy is managed by us, contact Boulevard Lettings & Estates and we can explain how to request relevant tenancy or rent information.
How do I contact Boulevard Lettings & Estates?
Still Have Questions?
Can’t find the answer you’re looking for? Get in touch with Boulevard Lettings & Estates and our team will be happy to help with your rental enquiry. Whether you’re looking for a property, arranging a viewing or already renting through us, we’re here to make your rental journey as straightforward as possible.